The Unreliable Philhosting.net

Beware of Philhosting (http://www.philhosting.net/). My unpleasant experience with this company started last year when I opted to transfer my domain registration from enom to philhosting. It was April 02, 2008 when I tried their service. Upon registration in their website, I tried their domain transfer service and they processed my payment right away (grabe ang bilis di ba). When I logged on to their website to check the status of the transfer, I noticed that the registration date and the expiration date of my domain was the same, next due date or expiration date should be 12 months from the date of registration or transfer (see photos below) and the status before was pending. On the very first day of my transaction with them I've been scammed already (Tignan mo nga naman ang katarantaduhan nila, kakabayad ko lang ng P500.00 para sa domain transfer nong April 2, 2008 tapos kailangan ko ulit magbayad on the same day ng P500.00 kasi expired na daw agad on the same day rin), I cannot do anything but to wait for their reply and let their support team fix the problem, they already charged me for the service that was not yet successfully implemented and until now March 14, 2009 the issue hasn't been resolved. I already renew my domain last December 2008 to my first registrar enom.com and I am not thinking of transferring again because of what I've experienced terribly with philhosting.

Take note, their e-mail was dated Dec. 18, 2008 and it's already March 14, 2009. What I want from them is an apology from their Boss and terminate the incompetent staffs who handled my queries.

I immediately sent a ticket (e-mail) to them regarding this :

************************************
My e-mail:

Normand B.
Client Posted: 04/06/2008 23:51

I've transferred my website normandb.com from enom to philhosting but until now the status is still pending in your end. I already shoot an e-mail to my old existing registrar which is enom and they said that they already unlock my domain so it will be transferred to you guys. You already debited the charge on my credit card but the status is still pending on your end. Please check this matter. Thanks.
************************************
Their reply:

Tam
Staff Posted: 04/07/2008 08:38
Hi!

We haven't recieve any authcode email. If possible please reply your authcode to this ticket.

Thanks,
Tam
Sales & Support Department
Philhosting Company Ltd.
************************************
My e-mail:

They emailed me the authcode but I wasn't informed that this should be e-mailed to you. I'm sorry for the delayed. Here is the authcode below from enom:

AuthInfo Key: @@@@@@@@@@@@@@@@@@
Regards,

Normand B.
************************************
Their reply:

Tam
Staff Posted: 04/09/2008 11:57
Hi!

We already initiate the transfer. Losing registrar must comply to our email.

Regards,
Tam
Sales & Support Department
Philhosting Company Ltd.
************************************
My e-mail:

Normand B.
Client Posted: 04/12/2008 18:00

Hi,

It's been how many days since I initiated the transfer of my domain from enom.com to philhosting.net. I just want to know the status of the transfer because as I have check my account in 'MY DOMAIN' menu on your website it shows there that the status has been expired, that's odd because you already put the charged on my credit card and I'm hoping that the transfer will be completed successfully on the soonest possible time.

Regards,
Normand B.
************************************
Their reply:

"Philhosting Company Ltd. TechSupport" wrote:

Hi!

We haven't recieve any authcode email. If possible please reply your authcode to this ticket.

Thanks,

Tam
Sales & Support Department
Philhosting Company Ltd.
Ticket ID: #862947
Subject: domain registrar transfer
Status: Answered
Ticket URL: https://philhosting.net/viewticket.php?tid†2947&c=dizHIk6B
************************************
ANG KULIT DI BA? but I politely and patiently replied:

My e-mail:

Normand B.
Client Posted: 04/13/2008 18:35
I already e-mailed you the authcode and enom.com just informed me that you haven't initiated the transfer yet.

Here is the authcode again: @@@@@@@@@@@@@@@@@@@@@
************************************
Their reply:

Tam
Staff Posted: 04/22/2008 09:09
Hi!

Domain transfer is in progress right now. We will email you if the transfer is successful.

Regards,
Tam
Sales & Support Department
Philhosting Company Ltd.
************************************
Here is the e-mail that I received from eNom tech support just to show you guys that the domain is indeed ready to be transfer to another webhosting company which in my case is the philhosting.net.

Thank you for proper verification of domain ownership.

The domain has been unlocked, ID Protect has been disabled for transfer and your authorization code has been sent to the following email address in in a seperate e-mail.
@@@@@@@@@@@@@@@@@@@@@@@

Your domain is ready for transfer.

As a note: the transfer process does take 5-7 days for the domain to arrive at the gaining registrar. Once started by you, there is nothing you need to contact us about again. You can however ask us to confirm the domain is pending transfer should you need to check.

kate Advanced Domain Support
eNom, Inc., a Demand Media company
GoogleClients@enom.com

Please visit the Google Apps Administrator Help Center at www.google.com/support/a to find out more information or get in touch with the Google Apps support team via http://www.google.com/support/a/bin/request.py?contact_type=technical

************************************

I haven't received any e-mail or any reply from the ticket that I've raised in Philhosting so I have a notion that the domain transfer was successful. Last December, I received an e-mail from enom.com asking me if I want to renew my domain since it will about to expire on December 2008. I was surprised because I thought that the transfer was successfully completed. There was no notice coming from Philhosting that the transfer was unsuccessful and no refund from the charges as well.

I immediately called the attention of Tam from the Sales & Support Department of Philhosting regarding this matter and I was advised to e-mail the Billing Department for a refund. I sent an e-mail to the billing Department and they ask for my bank account number and routing code where the charges will be credited but until now (March 2008) no refund had been made (they charged my credit card for their stupid service within 24 hours but when it comes to refund they will take 48 years hahahahaha).

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On Tue, 12/2/08, Philhosting Company Ltd. TechSupport wrote:

Hi!

The domain status is "The domain name is invalid or the adminstrative contact declined"

Please email the billing@philhosting.net for your refund.

Thanks,
Tam
Sales & Support Department Philhosting Company Ltd.
Ticket ID: #862947
Subject: domain registrar transfer - Domain TRANSFER
Status: Answered Ticket URL: https://philhosting.net/viewticket.php?tid=862947&c=dizHIk6B

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On Thu, 12/18/08, Philhosting Company Ltd. BillingSupport wrote:

From: Philhosting Company Ltd. BillingSupport
Subject: [Ticket ID: 862947] payment REFUND
To: "Normand B" <*********@*********.com>
Date: Thursday, December 18, 2008, 3:47 PM

Philhosting Company Ltd.

Hi!


We gonna give the update once the refund done, it already inprocess.

Regards,
Jona
Sales and Billing Support
Philhosting Company Ltd.
Ticket ID: #862947
Subject: payment REFUND
Status: Answered
Ticket URL: https://philhosting.net/viewticket.php?tid=862947&c=dizHIk6B
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I don't know if they will still going to give a refund (it's only P500 pesos so it's pretty cheap pero sana ibinigay ko na lang yon as donation sa paglilinis ng pasig river hahahaha) but what I'm totally pissed off with this company (Philhosting) is they didn't even say or feel sorry for their mistake and they don't even have the courtesy to inform their clients on a timely manner that the service we requested from them was unsuccessful, I felt being duped, ripped off, scammed.

I strongly believe that this company violated the Republic Act 7394 - The Consumer Act of the Philippines.

To all the new blogger (like me) out there, think twice before using the unsatisfactory service of this company. As a new blogger who had a bad experience with Philhosting, the least that I can do is to warn you guys about their poor service.

Update: As of 18 March 2009

It seems that philhosting already found out about this blog and now I wasn't able to access my account with them. They deleted it (HOW UNPROFESSIONAL AND UNETHICAL). Instead of replying back and giving an alibi to their MODUS OPERANDI they opted to delete my account. So to all of you who is now reading this blog.....BEWARE OF PHILHOSTING.NET.